CONTACT US / REQUEST SUPPORT

We love our customers, you have made us who we are and we’re always here for you.
Whether by phone or email, we are here to help.

WE ARE HERE TO HELP

This page is all about you, our customer. Our goal is first class support  so we want to make sure you know what tools and resources we have available to help you. We also want to make sure you have the ability to contact us should the need arise. This page helps us route your questions to the proper channels so we can provide timely answers to your questions. Thank you for being a Dillon Precision Customer, we appreciate you!

NEED PRODUCT HELP?

Our product videos are immensly helpful – you can access them on a per product basis from the top menu under  training &  support / troubleshooting.

PLACING AN ORDER ?

Our website is going to be your fastest option, but if you require assistance or have questions please call us

PRODUCT AVAILABILITY ?

Our industry is experiencing unprecented demand. Many of our products are backordered. Please see each product page for specifics on lead times.

SHIPPING & TRACKING?

An email status with tracking information is automatically sent to the email address on file when your order ships. If you have not received that notice, your order is still in process.

CREATE A SUPPORT TICKET BY DEPARTMENT

Please fill out the form  below – SELECTING THE APPROPRIATE DEPARTMENT and providing as much detail as possible so we can route your inquiry based on your specific need.   We will create a support ticket just for you. Rest assured, we will get back to you , this will GREATLY help us get you the answers you need in a timely manner. We appreciate your business!

ATTENTION: If you have received an email from us that states you have an order that shipped when you did not place an order, please disregard that email. That was a glitch from our website that caused duplicate emails to be sent out in error. Our apologies for the confusion this may have caused!